At Chenelle we make sure your order is shipped quickly and carefully. We offer free shipping so you can enjoy our beautiful products without any extra costs.
How does our shipping work?
We ship your order directly from our suppliers . This efficient process helps us save costs on storage, transport and packaging. This allows us to offer you the most beautiful products at a fair price and without shipping costs!
Delivery time
Because we ship directly from the supplier, we have an average delivery time of 5-15 business days within the Netherlands and Belgium. We do our utmost to deliver your order as soon as possible.
Please note: In exceptional cases, such as busy periods or unforeseen circumstances, delivery may take a little longer. We appreciate your patience and guarantee that your order is on its way!
Track your order
After placing your order, you will receive a track & trace code within a few days. Please note that:
- It may take 3-5 business days for your tracking information to appear in the system.
- Once the track & trace code is active, you can easily track the status of your order.
Do you want to track your order? Then use the tracking link that you receive by email.
Frequently Asked Questions & Customer Service
Do you have any questions about your order?
- First, take a look at our FAQ page – chances are you’ll find an answer there straight away.
- Can't find your question? Don't worry! Our team is happy to help you. Send an email to support@chenelle.nl , and we'll get back to you as soon as possible.
Thank you for your trust in Chenelle ! We do everything we can to make your shopping experience smooth and enjoyable.
